Customer Service Representative - State Farm Agent Team Member

Janis Yearout - State Farm Agent; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Janis Yearout - State Farm Agent is seeking a friendly Customer Service Representative to deliver exceptional customer experiences, answer policy inquiries, and assist with policy changes in a community-focused, family-run agency.

You will coordinate with the agency team to resolve customer needs, process claims, and maintain accurate records while enjoying a supportive, growth-oriented environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 1990 and is built on a long family tradition with State Farm. I’m a second-generation State Farm agent and knew as early as nine years old that I wanted to have an agency of my own. Today, that legacy continues with two of my sons and my grandson also working in the agency, making this truly a family-run operation.

We’re proud to have a close-knit team of six who support each other and our customers every day. That family atmosphere is at the heart of everything we do. Outside the office, we stay involved in the community through organizations like the Oklahoma City Dream Center, giving back and supporting local families whenever we can.

Our team enjoys fun incentives, bonuses, team lunches, outings, and team-building events. We also offer a Simple IRA and health benefits to help support our team’s financial and personal well-being.

Our culture is warm, positive, and team-focused. We’re a great group of people who genuinely enjoy working together. We’re looking for someone who is a self-starter, motivated, goal-oriented, and kind. If you’re positive, driven, and want to be part of a close-knit, family-style team, this could be a wonderful place to grow your career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Janis Yearout - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.