Customer Service Representative - State Farm Agent Team Member

Markquinnell; Northfield (MN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hiring bonus

401(k) profit sharing plan

Paid time off

Paid family leave

Flexible hours

Opportunity for advancement

Job summary

Mark Quinnell State Farm Agency in Northfield, Minnesota is seeking a Customer Service Representative to build relationships with the community, providing advice on auto, home, and life insurance products. The successful candidate will have excellent communication skills and a proactive approach to customer service.

With a focus on self-motivation and teamwork, this role offers a supportive environment and includes benefits like a hiring bonus and 401(k) profit sharing plan. A base salary of $50,000 - $65,000 plus commission awaits the right candidate.

Qualifications

• Excellent communication skills in written, verbal, and listening formats.
• Self-motivated and detail-oriented with proactive problem-solving abilities.
• Enthusiastic about insurance's role in management of everyday life.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries regarding insurance options and policy changes.
• Develop leads and market appropriate products within the community.

Skills

Excellent communication skills

Detail-oriented

Proactive problem solving

Customer service dedication

Sales experience

Microsoft Office proficiency

Team player

Willingness to learn

Education

Property and Casualty Insurance license (must be able to obtain)

Life and Health Insurance license (must be able to obtain)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

About the Mark Quinnell State Farm Insurance Agency:

The Mark Quinnell State Farm Insurance Agency mission is to help people of Northfield, Minnesota and the surrounding area manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our success is built on a foundation of shared values - including quality service, strong relationships, and integrity. We focus on supporting community members with their auto, home, and life insurance needs.

About Mark:

• Second-generation State Farm Agent, serving the Northfield area since 1986.
• Voted Best Insurance Agent and Best Insurance Agency in the Northfield News.
• Proud graduate of St. Olaf College and Northfield High School.
• Married with two adult children and three grandkids.
• Actively involved in local community, business, and service groups.
• Member of the Northfield Rotary Club – Past President.
• Member of the Northfield Chamber of Commerce.
• Member of the National Association of Insurance & Financial Advisors.
• Specializes in out-of-state insurance transfers.
• Nationally awarded by State Farm, including Crystal Excellence and Ambassador Club.

About the Role:

We are seeking an outgoing, career-oriented professional to join our team. As a State Farm team member for Mark Quinnell - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

If you are self-motivated, possess an entrepreneurial spirit, and are looking to make a positive impact, please consider joining us.

What you’ll be doing:

• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Support State Farm office administration, technical and computers systems management.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

What we’re looking for:

• Excellent communication skills - written, verbal and listening.
• Self-motivated, detail oriented, and proactive at problem solving.
• People oriented and dedicated to customer service.
• Enthusiastic about the role that insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Property and Casualty Insurance license (must be able to obtain)
• Life and Health Insurance license (must be able to obtain)
• Excellent Microsoft Office computer and systems management.
• Dedicated team player.
• Enthusiasm to learn and grow.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

Compensation and Benefits:

The expected annual base salary range for this role is $50,000 - $65,000 with additional commission and bonus opportunities. Total compensation includes the following benefits:

• Salary plus commission/bonus
• Hiring bonus
• 401(k) profit sharing plan
• Paid time off (vacation and sick days)
• Paid family leave
• Flexible hours
• Opportunity for advancement within State Farm