Customer Service Representative - State Farm Agent Team Member

Johninsures; North Carolina; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading insurance agency in Rocky Mount, NC, is seeking a Customer Service Representative to provide exceptional service to clients. This role involves assisting customers with their insurance needs, offering personalized recommendations, and ensuring a positive experience. No prior insurance experience is necessary as training will be provided. The ideal candidate will have excellent communication skills and a team-oriented mindset. Competitive salary and benefits are offered.

Benefits

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Signing bonus

Training & development

Qualifications

• Ability to study for and pass a State Insurance Exam.
• Comfortable with technology.

Responsibilities

• Greet customers warmly and assist with requests.
• Provide tailored advice and recommendations.
• Work as part of a team to deliver exemplary service.

Skills

Communication

Technology

Teamwork

Detail-oriented

Education

College Graduate

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Rocky Mount, NC

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Signing bonus

Position Overview

Over the last 14 years, our agency has grown to serve over 4,000 local households, which we proudly consider our State Farm Family. In your role as a Customer Service Representative, you will help these customers adjust their insurance plans to meet their changing needs. You will personalize recommendations and connect with those we serve to make them feel valued and appreciated. Our exceptional service differentiates us from competitors, and you will be responsible for making it remarkable.

A typical day might include assisting a family with home insurance, helping a customer file a claim, providing a vehicle quote, or recommending coverage options for unmet needs.

Is this position right for me?

If you enjoy helping others, thrive in a fast-paced environment, and enjoy being part of a winning team, this opportunity may be for you! No insurance background is required as we are willing to train the right candidate. A positive attitude, a can-do spirit, and willingness to go the extra mile are our priorities. We seek exceptional individuals eager to learn a new profession from the ground up. In return, we offer competitive pay, strong support, and a great work/life balance and office environment.

This role is suitable for experienced professionals or those seeking a new long-term career.

Responsibilities

• THIS IS NOT A SALES OR COMMISSION-BASED POSITION
• Greet customers warmly and make them feel appreciated
• Assist customers with requests, from basic to complex
• Provide tailored advice and recommendations
• Work as part of a team to deliver exemplary service

As an Agent Team Member, you will receive...

• Salary - flexible based on experience
• 401(k)
• Health Insurance
• Opportunities for growth and advancement

Requirements

• Excellent communication skills
• Comfortable with technology
• Ability to study for and pass a State Insurance Exam
• People-oriented and detail-oriented
• Team player

Preferred Background

• No insurance background required; training provided
• Prior office experience (Insurance, Banking, Healthcare Admin, Retail) or recent college graduates preferred
• Salaries depend on experience and relevancy

Application Process

• If your resume matches our requirements, you will receive a personality assessment email (check junk folder). It takes 10-15 minutes.
• Acceptable scores lead to a follow-up email invitation for a brief video interview.
• Top candidates will be invited for an in-person interview to discuss the role, workload, pay, and benefits.

If motivated and a good fit, please complete our application. We will contact you regarding next steps.

Compensation: $40,000 - $60,000 per year

Benefits

• 401(k) matching
• Performance bonuses
• Competitive salary
• Health insurance
• Paid time off
• Signing bonus
• Training & development

Join a community of good neighbors

Make a difference daily, grow your career, and enjoy excellent benefits and rewards.