Customer Service Representative - State Farm Agent Team Member

Spencersf; North Carolina; On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading insurance agency as a Client Experience Specialist. This role involves delivering exceptional customer service, resolving inquiries, and collaborating with team members to meet community needs. Opportunities for advancement and a supportive environment await you.

Benefits

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

Qualifications

• Previous experience in customer service is preferred but not mandatory.
• Strong desire to learn and grow within the insurance industry.

Responsibilities

• Respond promptly to customer inquiries and provide accurate policy information.
• Assist clients with policy changes and process insurance claims efficiently.
• Maintain meticulous records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Wake Forest, NC

• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

Job Title Client Experience SpecialistCompany Christi Spencer - State Farm Agent

Role OverviewJoin our dynamic team at Christi Spencer - State Farm Agent as a Client Experience Specialist and play a pivotal role in delivering outstanding service that drives the success of our insurance agency. We are seeking an enthusiastic individual who thrives on attention to detail and possesses a genuine desire to help others. In this position, you will not only resolve customer inquiries but also collaborate with your fellow team members to anticipate and meet the needs of our valued community members.

If you're a compassionate, customer-focused professional looking to grow your career in a supportive environment, we want to hear from you! We offer ample opportunities for internal advancement, especially for those who are driven and possess a sales-oriented mindset.

Key Responsibilities

• Respond promptly to customer inquiries and provide accurate policy information.
• Assist clients with policy changes, updates, and any other requests they may have.
• Process insurance claims efficiently and follow up with clients to ensure satisfaction.
• Maintain meticulous records of customer interactions to support effective communication and service.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Previous experience in customer service is preferred but not mandatory.
• A strong desire to learn and grow within the insurance industry.

Why Join Us?At Christi Spencer - State Farm Agent, we believe in nurturing our team members and fostering a collaborative and engaging work environment. If you're motivated to make a positive impact and are ready to embark on a rewarding career journey, please submit your application. We look forward to discussing your future with us!

Next StepsAfter you complete your application, our team will reach out to you regarding the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents' employees must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their employees. State Farm agents’ employees are not employees of State Farm.

Compensation $35,000.00 - $50,000.00 per year