Customer Service Representative - State Farm Agent Team Member

Agentmoby; Newport Beach (CA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Job summary

A leading insurance agency in Newport Beach is seeking a Customer Service Representative to join its team. You will provide exceptional customer experiences, assist with policy changes, and process claims efficiently. The ideal candidate possesses strong communication skills, is detail-oriented, and has previous experience in customer service. This full-time role offers compensation ranging from $22.00 to $25.00 per hour along with competitive benefits, including 401(k) matching and paid time off.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to multitask while maintaining attention to detail.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Newport Beach, CA – 92660

Compensation: $22.00 – $25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Moby Young - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.