Customer Service Representative - State Farm Agent Team Member

Emond Richardson - State Farm Insurance Agent; New York (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid time off

Hourly salary plus commission/bonus

Health Insurance: Medical, Dental, and

Life Insurance

401k + matching

Licensing sponsorship

Job summary

Emond Richardson - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of a local insurance agency.

The role involves resolving inquiries, coordinating with team members, and anticipating community needs. A focus on customer service, detail orientation, and interpersonal skills will help you succeed and grow within the agency.

Qualifications

• Bilingual preferred Spanish/Russian
• Previous customer service experience preferred
• Detail-oriented and able to multitask

Responsibilities

• Answer customer inquiries and provide policy information.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Job description

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Emond Richardson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Emond Richardson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
BENEFITS:

• Paid time off (holidays and personal/sick days)
• Hourly Salary plus commission/bonus
• Health Insurance: Medical, Dental, Vision, and Life
• 401k + matching
• Company sponsored insurance licensing
• Growth potential/opportunities for advancement within my agency

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Bilingual preferred Spanish/Russian
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.