Customer Service Representative - State Farm Agent Team Member

Weinsurenyc; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off (holidays and personal/sick days)

Health Insurance: Medical, Dental, Vision, and Life

401k + matching

Company sponsored insurance licensing

Growth potential/opportunities for advancement

Job summary

Weinsurenyc in New York is seeking a Customer Service Representative to enhance client experiences within a successful insurance agency. In this role, you will address customer inquiries, assist with policy changes, and process claims while ensuring satisfaction.

The ideal candidate thrives on detail and empathy, with bilingual abilities preferred in Spanish or Russian. We offer paid time off, health insurance, and opportunities for advancement within our agency.

Qualifications

• Previous customer service experience preferred.
• Bilingual in Spanish/Russian is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.

Skills

Bilingual preferred Spanish/Russian

Strong communication skills

Detail-oriented

Customer service experience

Job description

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Emond Richardson – State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Benefits

• Paid time off (holidays and personal/sick days)
• Hourly Salary plus commission/bonus
• Health Insurance: Medical, Dental, Vision, and Life
• 401k + matching
• Company sponsored insurance licensing
• Growth potential/opportunities for advancement within my agency

Responsibilities

• Answer customer inquiries and provide policy information.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Bilingual preferred Spanish/Russian
• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.