Customer Service Representative - State Farm Agent Team Member

Talentify; Palatine (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Hiring Bonus

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

State Farm is seeking a Customer Service Representative - State Farm Agent Team Member to deliver exceptional customer experiences and support the growth of a local insurance agency. You will engage with community members, resolve inquiries, and collaborate with the agency team to meet client needs.

Ideal candidates are customer-focused, empathetic, detail-oriented, and ready for internal growth opportunities, especially for sales-minded individuals.

Qualifications

• Clear communication and interpersonal abilities.
• Attention to detail and multitasking capability.
• Previous customer service experience preferred.
• Spanish language proficiency preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Bilingual Spanish

Job description

Benefits

• Hiring Bonus
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Sasha Ivanov - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.