Customer Service Representative - State Farm Agent Team Member

Casseri; New York (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will play a crucial role in enhancing customer satisfaction and agency growth. This position offers a dynamic environment where you can build meaningful relationships and contribute to your community. With opportunities for advancement and a supportive team, you will thrive while delivering top-notch service and marketing relevant products. Enjoy a competitive salary, flexible schedule, and comprehensive benefits that empower you to grow both personally and professionally.

Benefits

License Reimbursement

Hourly Plus Commission

Simple IRA

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Qualifications

• Experience in sales and managing client relationships preferred.
• Excellent communication skills and customer service dedication.

Responsibilities

• Establish and maintain customer relationships, following up as needed.
• Provide prompt, accurate, and friendly customer service.

Skills

Sales Experience

Customer Relationship Management

Communication Skills

Customer Service

Marketing Interest

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Cheektowaga, NY

• License Reimbursement
• Hourly Plus Commission
• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Role Description

As a Customer Service Representative - State Farm Agent Team Member for Michael Casseri - State Farm Agent, you are vital to our daily business operations and customer success. You will grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. Your role involves proactively marketing relevant products and services to improve our customers' lives. Grow your career while contributing to your community. We seek an attentive, sociable, and sales-minded professional to join our team.

Responsibilities

• Establish and maintain customer relationships, following up as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales, inside sales, retail, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills—written, verbal, and listening.
• Dedicated to customer service and able to anticipate customer needs.
• Ability to effectively relate to customers.

Compensation: $38,000.00 - $54,000.00 per year

Additional Benefits

• License Reimbursement
• Hourly Plus Commission
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.