Customer Service Representative - State Farm Agent Team Member

Carlos Munoz - State Farm Agent; Nevada (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Profit sharing

Job summary

Carlos Munoz - State Farm Agent is seeking a Customer Service Representative to join their team. The role focuses on value-based conversations and delivering a remarkable customer experience in a fast-paced environment.

The position requires establishing relationships, handling inquiries about insurance products, and providing timely activity reports. Candidates should be self-motivated with strong communication and organizational skills, and be comfortable with outbound calling including cold

Qualifications

• Excellent interpersonal skills.
• Excellent communication skills - written, verbal and listening.
• Organizational skills.
• Self-motivated.
• Ability to multi-task.
• Provide timely and thorough activity reports to agent.
• Ability to explain complex financial issues in understandable terms.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Multi-tasking

Reporting

Explain financial concepts

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Simple IRA
• Profit sharing

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Organizational skills
• Self-motivated
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Ability to explain complex financial issues in understandable terms

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• I have been a State Farm agent since 2014.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• We have 12 years years of combined insurance experience in our office.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, and New Agent Program Qualifier
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

This position requires outbound calling including cold calls to potential customers. Can you do this?