Customer Service Representative - State Farm Agent Team Member

Jeff Margalus - State Farm Agent; Naperville (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement

Job summary

A State Farm independent contractor agent in Naperville, IL seeks a Customer Service Representative to build relationships and provide exceptional service. The role requires excellent communication and customer service skills, with a preference for sales experience. Candidates must be able to obtain relevant insurance licenses. This position provides opportunities for growth and advancement within the agency, along with paid time off.

Qualifications

• Must have a proactive approach to customer service and problem solving.
• Must have excellent verbal and written communication skills.
• Sales experience is preferred.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service.
• Educate customers about insurance options.
• Follow up as needed with customers.

Skills

Sales experience

Excellent communication skills

Self-motivated

Detail oriented

Problem solving

Dedicated to customer service

Teamwork

Customer relations

Education

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Naperville, IL

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Naperville, IL and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

We are an equal opportunity employer and welcome applications from diverse candidates.