Customer Service Representative - State Farm Agent Team Member

Amanda-Ross---State-Farm-Agent; Plymouth Charter Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Advancement

Training

Performance bonus

Flexible schedule

Job summary

Amanda Ross State Farm Agency is seeking a friendly Customer Service Representative to deliver exceptional service and policy information to clients in Plymouth Charter Township, Michigan. You will resolve inquiries, assist with policy changes, and coordinate with team members to ensure accurate, timely responses to community members.

The role offers a positive, supportive workplace with opportunities for advancement and development as the agency grows and engages in local outreach initiatives.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Flexible schedule

ABOUT OUR AGENCY

Our agency opened in 2018, and our team of 4 works together to create a positive, supportive environment where both our customers and team members feel valued. As a second-generation State Farm agent, insurance has always been a part of my life, and I'm passionate about helping customers protect what matters most.

I attended Central Michigan University and am married with one child. When I'm not in the office, I enjoy spending time with friends and family and keeping up with my active child.

Giving back to our community is important to us. We participate in a back-to-school backpack drive, Thanksgiving events, local Chamber activities, and other community outreach opportunities throughout the year.

We offer PTO and strive to maintain a fun, encouraging workplace where teamwork and positivity are a priority. We're looking for someone who is outgoing, organized, driven, and brings a bubbly, positive attitude to the team. If you enjoy connecting with people, staying organized, and working in a supportive environment, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Amanda Ross State Farm , you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.