Customer Service Representative - State Farm Agent Team Member

Breckhonea; Montgomery (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Breckhonea is seeking a Customer Service Representative to deliver exceptional customer experiences within a successful insurance agency. In this role, you will respond to inquiries, assist with policy changes, and process claims, all while maintaining detailed records of interactions.

The ideal candidate is customer-focused, detail-oriented, and possesses strong interpersonal skills. Opportunities for internal growth and a supportive team environment are highlights of this position in Montgomery, Alabama.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with excellent multitasking abilities.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

I opened my agency in 2005, and today I’m proud to lead a strong team of 10. My degree is in finance, so even back in college I knew I wanted to build a business centered around finance, investments, and insurance—and agency ownership was the perfect fit.

I graduated from Southern Miss and am married with two wonderful kids. Community involvement matters to me, and one of the things we enjoy most is hosting lunches for first responders to show our appreciation.

I offer bonus and travel incentives, a Simple IRA, and a healthy work-life balance. I also offer health, dental, and vision benefits, although those are not employer-paid.

When it comes to office culture, I truly believe I have the most awesome team in the company. I look for people who are hungry, humble, and smart—individuals who want to grow, support the team, and contribute to the positive, high-performing environment we’ve built.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Breck Honea - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.