Customer Service Representative - State Farm Agent Team Member

Fantini & Gorga; Village of Massapequa Park (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

401(k)

Profit sharing

Paid time off

Training & development

Opportunity for advancement

Job summary

Fantini & Gorga in Massapequa Park, NY, is seeking a Customer Service Representative to join the State Farm Agent team. You will deliver exceptional service by answering inquiries, processing policy changes, and supporting claims when needed.

We value a friendly, dependable professional who communicates clearly, pays attention to detail, and enjoys helping people. Training and growth opportunities are available in a collaborative, community-focused office environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Multitasking

Customer service experience

Job description

ABOUT OUR AGENCY

Benefits

• License reimbursement
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Profit sharing

ABOUT OUR AGENCY

Looking for a career opportunity with medical benefits, paid time off, a 401K, and room for growth? Maybe we can train you to be part of our team. I opened my agency in 2007 and lead a well-established friendly team. We are looking to add to it.

Our office is located in a charming, walkable village area, and the environment is pleasant, personal, and highly relationship-driven. We value face-to-face interactions and have a tenured team that truly enjoys working together and being part of the community we serve.

For our team, we offer PTO, a 401K, health benefits, and licensing reimbursement. We’re looking for someone who is bubbly, outgoing, honest, detail-oriented, and dependable—someone who enjoys working with people, shows up ready to contribute, and thrives in a collaborative, welcoming team environment.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Greg D'Amico - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.