Customer Service Representative - State Farm Agent Team Member

Cortney Tidwell - State Farm Agent; MetroWest (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Cortney Tidwell - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences for clients and help grow a trusted insurance business.

You will handle inquiries, coordinate with other team members, and anticipate community needs while maintaining accurate customer records. This role emphasizes teamwork, communication, and a commitment to friendly, reliable service.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Interpersonal skills

Detail-oriented and multitask

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I’ve been a State Farm agent since 2012 and proudly serve the Orlando community from our office located right off Industrial Ave. As an eighth-generation Floridian, this area is truly home to me, and I enjoy building relationships with the people and businesses in our community.

I’m a proud alumna of the University of Miami—Go ’Canes! Family is very important to me, and I’m also a big dog lover. That sense of family carries into our office culture, where we focus on supporting each other and creating a positive environment.

Our team dynamic is very family-oriented and fun. Instead of traditional holiday dinners, we celebrate together with experiences like trips to Disney or Universal for our Christmas party. We believe in working hard while also making time to enjoy being together as a team.

For our team, we offer a strong focus on work-life balance and reimbursement for licensing costs to support your professional growth.

Our office culture is welcoming, supportive, and upbeat. We’re looking for someone who enjoys being part of a close-knit team, brings a positive attitude, and wants to grow in an environment where people truly care about one another.

ROLE DESCRIPTION:

As a Customer Service Representative with Cortney Tidwell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.