Customer Service Representative - State Farm Agent Team Member

Rjallen; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Rjallen in Orlando, Florida is looking for a Customer Service Representative to enhance customer experiences and support agency growth. You will be responsible for managing customer inquiries, coordinating with team members, and processing insurance claims.

This role is perfect for someone who values community and possesses strong communication skills. The position offers opportunities for career advancement within a supportive environment.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking capabilities

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Welcome to the R J Allen State Farm Agent office in Orlando, Florida. We have proudly served our Good Neighbors since 1988, and our team is built on a shared commitment to excellent service, teamwork, and community. As a lifelong Florida resident and a graduate of Florida A&M University, I value relationships and understand the importance of serving people with care and integrity. Our office supports customers across Central Florida, including Orange, Osceola, Seminole, Lake, Brevard, and Volusia counties, and we work together to help individuals and families protect what matters most through auto, home, renters, and condo insurance. Outside of the office, family is a top priority for me, and I enjoy spending time with my spouse of more than forty four years, our two adult children, and our grandchild, as well as traveling, fishing, golfing, and sports. We are looking for team members who value community, enjoy building relationships, and want to grow in a supportive, people focused environment where their work truly makes a difference.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Rj Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.