Customer Service Representative - State Farm Agent Team Member

Matawaninsurance; Matawan (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Competitive salary

Job summary

A local insurance agency in Matawan is seeking a motivated Customer Service Representative to provide exceptional service to clients. This full-time role involves answering inquiries, assisting with policy changes, and processing claims. Ideal candidates will possess strong communication skills and a detail-oriented mindset. Compensation ranges from $40,000 to $55,000 per year, with benefits including a Simple IRA and health insurance. Join a collaborative team dedicated to making a positive impact in the community.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Matawan - NJ

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2014 and today lead a team of seven who take great pride in working together and serving others well. I earned my BA in Business Management in 1987 and am married with three children. Outside the office, I enjoy watching and coaching sports and playing hockey, which reflects the teamwork, discipline, and competitive spirit that carry into our agency. Giving back is an important part of who we are — we actively support Barbi’s Blankets to help cancer patients, the Pass It On Project to support low‑income families, and other local New Jersey organizations that make a meaningful impact in our community.

Our team enjoys a bright, newly renovated office, healthy snacks and coffee, team outings, a Simple IRA, health benefits, and flexibility. Culturally, we’re a collaborative, team‑first environment where people take pride in helping others and supporting one another. We’re looking for a motivated, driven team player who learns quickly, takes initiative, and values being part of a strong, connected team.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Scott Klar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $55,000.00 per year.

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.