Customer Service Representative - State Farm Agent Team Member

Christopher Alfaro - State Farm Agent; Manhasset (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Christopher Alfaro - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of the agency’s insurance services.

You will handle inquiries, maintain records, and coordinate with the team to anticipate community needs. The position emphasizes service, communication, and teamwork within a friendly, family-like environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of eight. Before becoming an agent, I worked as a State Farm team member, which gave me a strong foundation in customer service and agency operations. I'm family-oriented, enjoy traveling, and believe in building an agency where people can grow both personally and professionally.

Our team enjoys spending time together through office outings and team events, and we've built a culture that feels more like family than coworkers. We believe in supporting one another, putting customers first, and always doing the right thing.

Our agency offers PTO, paid holidays, a 401(k), licensing reimbursement, and a flexible work environment. We believe in rewarding hard work while providing the flexibility and support our team needs to succeed.

I'm looking for someone who wants more than just a paycheck. The ideal candidate is hardworking, positive, outgoing, and enjoys talking with people. If you're motivated to grow, thrive in a fast-paced environment, and want to make a real difference for customers, we'd love to have you on our team.

ROLE DESCRIPTION:

As a Customer Service Representative with Christopher Alfaro - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.