Customer Service Representative - State Farm Agent Team Member

Alex Rabb - State Farm Agent; Madison (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Hiring Bonus

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Alex Rabb - State Farm Agent in Madison, WI is seeking a friendly and proactive Customer Service Representative to join our State Farm team. You will deliver exceptional service by answering inquiries, guiding customers through policy changes, and assisting with claims while coordinating with the rest of the office.

We value compassion, reliability, and a proactive mindset. This role offers a supportive, team-oriented environment with opportunities for growth, ongoing training, and flexible

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Job description

Benefits:

• Hiring Bonus
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Our agency opened in 2023 and currently includes a small but mighty team — myself, one full-time team member, one part-time team member, and an intern. Before opening my own office, I spent three years as a team member at my dad’s State Farm agency, where I gained invaluable experience and discovered my passion for helping customers protect what matters most.

Our office is very active in the community and regularly participates in local events — staying connected and giving back are at the heart of what we do.We offer a supportive and rewarding environment with great perks - I also enjoy treating the team to lunch or surprise snacks as a way to celebrate wins and keep the energy high.

Our office culture is warm, motivated, and team-oriented. I’m looking for someone who’s a quick learner, a self-starter, and takes real ownership of their work — someone who brings compassion, empathy, and a positive attitude to each interaction. If you’re looking for a place where your effort is noticed, your growth is supported, and every day brings something new, you’ll fit right in here.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Alex Rabb - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.