Account Representative - State Farm Agent Team Member

Alex Rabb - State Farm Agent; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Alex Rabb - State Farm Agent in Madison, WI seeks an Account Representative to support daily operations and help customers protect what matters most. This role focuses on delivering information about insurance products, assisting with applications and renewals, and coordinating with agency departments to meet client needs.

You will grow with a small, community-focused team that values quick learning, ownership, and a positive attitude.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Experience in customer service or sales preferred.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Our agency opened in 2023 and currently includes a small but mighty team — myself, one full-time team member, one part-time team member, and an intern. Before opening my own office, I spent three years as a team member at my dad’s State Farm agency, where I gained invaluable experience and discovered my passion for helping customers protect what matters most.

Our office is very active in the community and regularly participates in local events — staying connected and giving back are at the heart of what we do.We offer a supportive and rewarding environment with great perks, including a 401(k), a health stipend, and reimbursement for a gym membership (up to $100 per month). I also enjoy treating the team to lunch or surprise snacks as a way to celebrate wins and keep the energy high.

Our office culture is warm, motivated, and team-oriented. I’m looking for someone who’s a quick learner, a self-starter, and takes real ownership of their work — someone who brings compassion, empathy, and a positive attitude to each interaction. If you’re looking for a place where your effort is noticed, your growth is supported, and every day brings something new, you’ll fit right in here.

ROLE DESCRIPTION:

As Account Representative - State Farm Agent Team Member for Alex Rabb - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service or sales preferred.