Customer Service Representative - State Farm Agent Team Member

Beckyschuler; Lynnwood (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Becky Schuler - State Farm Agent in Lynnwood, WA seeks a Customer Service Representative to enhance customer experiences and support the growth of a local insurance agency.

You will handle inquiries, assist with policy changes, and coordinate with team members to meet community needs, while maintaining accurate records and delivering exceptional service.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency 25 years ago, after starting my career with State Farm back in February of 1989. I grew up locally in the Bellevue area, earned my Economics degree from the University of Puget Sound in Tacoma, and stayed active growing up playing basketball and soccer. Today, I’m a proud parent of two grown kids who live nearby, and we also have two dogs that keep life fun.

Our agency has a team of six employees, and we’ve built a culture that feels welcoming, supportive, and genuinely enjoyable to be part of. We love celebrating birthdays, holidays, and work anniversaries together, and our office always feels festive and connected throughout the year.

For our team, we offer a Simple IRA, life insurance and a stipend for health insurance, plus some great everyday perks - a stocked kitchen with snacks, filtered hot/cold water, and a comfortable space to sit and enjoy breaks together. If you’re looking for a stable, long-term opportunity with a team that values connection and takes care of one another, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Becky Schuler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.