Customer Service Representative - State Farm Agent Team Member

Doug Smith - State Farm Agent; Lutz (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

End of year bonus

Health Insurance Stipend

Simple IRA

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Doug Smith - State Farm Agent in Florida is seeking a Customer Service Representative to deliver exceptional service and support for policyholders. You will answer inquiries, assist with policy changes, and help customers navigate claims and account updates with a focus on accuracy and empathy.

The role offers growth opportunities within the agency and a chance to work closely with a team devoted to community service and client satisfaction.

Qualifications

• Excellent communication and interpersonal abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• End of year bonus
• Health Insurance Stipend
• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Doug Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.