Customer Service Representative - State Farm Agent Team Member

Dougmarmie; Coshocton (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Dougmarmie in Coshocton, Ohio is seeking a Customer Service Representative - State Farm Agent Team Member. This role involves generating exceptional customer experiences and supporting the growth of the insurance agency. You will address customer inquiries, assist with policy changes, and process claims while maintaining accurate records.

The ideal candidate is customer-focused, empathetic, and detail-oriented, with a preference for those with previous customer service experience. Benefits include a competitive salary and opportunities for advancement.

Qualifications

• Strong communication skills are essential for interacting with customers.
• Ability to multitask and maintain attention to detail.
• Experience in customer service is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Doug Marmie - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.