Customer Service Representative - State Farm Agent Team Member

Doug Valentine - State Farm Agent; Cedar Rapids (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k)

401(k) matching

Bonus based on performance

Training & development

Vision insurance

Wellness resources

Dental insurance

Donation matching

Flexible schedule

Free uniforms

Free food & snacks

Opportunity for advancement

Competitive salary

Job summary

Doug Valentine - State Farm Agent in Cedar Rapids, IA is seeking a Customer Service Representative Team Member to deliver exceptional customer experiences, handle policy inquiries, updates and claims, and coordinate with agency teammates to meet community needs.

You will contribute to the growth of a successful insurance agency through attentive service, organization, and proactive communication. This role also offers internal growth opportunities for driven, sales-minded candidates.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Flexible schedule
• Free food & snacks

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.