Customer Service Representative - State Farm Agent Team Member

Douglas Workman - State Farm Agent; Coal Grove (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Douglas Workman - State Farm Agent in Coal Grove, Ohio, is seeking a Customer Service Representative - State Farm Agent Team Member. In this role, you will deliver exceptional customer experiences by addressing inquiries, coordinating with team members, and anticipating community needs.

We are looking for a driven and empathetic individual to enhance our agency's customer service and assist with policy-related tasks, thereby providing opportunities for career growth within our team.

Qualifications

• Excellent communication and interpersonal skills.
• Proficiency in computer and technology.
• Ability to maintain attention to detail and multitask.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Guide customers through insurance claims processes.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Computer and tech savvy

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Douglas Workman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Guide and follow up with customers through insurance claims processes.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Computer and tech savvy.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.