Customer Service Representative - State Farm Agent Team Member

Insurememary; Louisville, Northern (KY, KY); Hybrid; USD 40,000 - 48,000; Full time

Job summary

The Mary Henry State Farm Agency in Louisville, KY is seeking a bilingual Customer Service Representative to join our in-office team. You will be a primary contact for existing customers, handling policy, billing, and coverage questions with a focus on clear, helpful communication and long-term trust.

Ideal candidates are fluent in English and Spanish, organized, dependable, and able to manage multiple customer needs. Licensing support and opportunities for professional growth are provided.

Qualifications

• Candidates must obtain Kentucky Property & Casualty license prior to Day 1.
• Life & Health license must be obtained within 45 days of starting.
• Experience in customer service or insurance is preferred.
• Fluency in English and Spanish is required.

Responsibilities

• Assist customers with policy, billing, and coverage questions.
• Process policy changes, renewals, endorsements, and updates.
• Support claims-related questions and guide next steps.
• Maintain accurate documentation of interactions and follow-ups.
• Collaborate with agency team to ensure seamless service.

Skills

Bilingual English/Spanish

Customer service

Communication

Organization

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Louisville - KY

5800 Bardstown Rd., Louisville, KY 40291

Full-Time | In-Office

Build Strong Customer Relationships Through Exceptional Service

The Mary Henry State Farm Agency is looking for a bilingual Customer Service Representative who enjoys helping people, solving problems, and providing dependable support.

In this position, you will be one of the primary points of contact for existing customers. You’ll help with everything from policy and billing questions to coverage updates, renewals, claims-related questions, and general account servicing. The goal is to make every interaction clear, helpful, and positive while building long-term trust with the customers we serve.

Fluency in both English and Spanish is required for this position.

A Day in This Role May Include

• Assisting customers in both English and Spanish with policy, billing, and coverage questions
• Processing policy changes, renewals, endorsements, and account updates
• Supporting customers with claims-related questions and helping guide them through next steps
• Following up on outstanding service requests and required documentation
• Reviewing customer accounts to help ensure information and coverage remain current
• Resolving customer concerns and contributing to strong customer retention
• Identifying potential coverage needs and making appropriate recommendations when relevant
• Maintaining accurate documentation of customer interactions and follow-up activity
• Working closely with other agency team members to provide a seamless customer experience
• Providing clear, professional, and timely service throughout each interaction

Who We're Looking For

We're seeking someone who is personable, organized, dependable, and comfortable managing a variety of customer needs throughout the day.

• Strong customer service and relationship-building skills
• Excellent verbal and written communication
• A patient and professional approach when working with customers
• Strong organization, attention to detail, and follow-through
• The ability to multitask and manage competing priorities
• Comfort discussing additional coverage options when they naturally arise during service conversations
• Prior customer service, account management, or insurance experience is preferred

Licensing Requirements

Candidates must obtain their Kentucky Property & Casualty license prior to Day 1 in the agency.

A Life & Health license must be obtained within 45 days of starting employment.

Licensing guidance and support are available to help qualified candidates complete the process.

What You Can Expect

Joining the Mary Henry State Farm Agency means becoming part of a supportive, team-oriented environment focused on providing excellent service to existing customers.

• A customer service-focused role working primarily with existing clients
• Competitive compensation
• Licensing guidance and support
• Ongoing training and professional development
• A supportive, team-oriented work environment
• The opportunity to build long-term relationships with customers
• Career growth within an established insurance agency

We are an equal opportunity employer and value diverse perspectives.

If you are bilingual in English and Spanish, enjoy helping people, and take pride in providing dependable and professional customer service, we'd love to hear from you.

Compensation $40,000.00 - $48,000.00 per year