Customer Service Representative - State Farm Agent Team Member

Erica Ruiz - State Farm Agent; Los Alamitos (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Erica Ruiz - State Farm Agent is seeking a Customer Service Representative to join a small, supportive team dedicated to helping customers with their insurance needs. You will handle inquiries, advise on policies, and support claims processes while maintaining accurate records.

Ideal candidates have strong communication and multitasking abilities, with prior customer service experience. This role offers a collaborative environment, opportunities for advancement, and a focus on work-life balance.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2008 and is a close-knit team of three who work together in a supportive and positive environment. I’ve been in the insurance industry for over 27 years and bring a deep understanding of the business along with a strong commitment to helping both our customers and team members succeed. I’m a graduate of National University in San Diego and a proud mother of three accomplished children, as well as a grandmother with another grandchild on the way. Outside of work, I enjoy yoga, spending time with family, and creating a welcoming atmosphere in our pet-friendly office. We stay very active in the community through charity work and involvement in local programs, including supporting youth baseball and other community initiatives. Our team enjoys benefits such as a 401(k), health benefits, professional and personal development opportunities, licensing reimbursement, and a strong emphasis on work-life balance. Our culture is positive, supportive, and focused on winning together. We’re looking for someone who is honest, coachable, adaptable, and a self-starter. The right person will be able to multitask, bring a great attitude, and contribute to a team that values growth, collaboration, and success. If you’re motivated and ready to grow with a supportive team, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Erica Ruiz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.