Customer Service Representative - State Farm Agent Team Member

Danielle Waller - State Farm Agent; Lexington (NC); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Danielle Waller - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support a growing insurance agency.

You will handle inquiries, assist with policy changes, process claims, and collaborate with team members to meet community needs in a fast-paced, supportive environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Detail-oriented with strong multitasking skills.
• Customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency is built on connection, energy, and genuine support. We’re a close-knit team of 10+ people across both in-office and remote roles, and even when we’re not in the same place, we stay connected through open communication and collaboration. This is not a quiet office - there’s music, conversation, laughter, and constant teamwork. It’s fast-paced and high-energy, but always supportive, and people genuinely enjoy working together here.

Many of our team members did not come from an insurance background, and that’s intentional. We focus far more on mindset, work ethic, and willingness to learn than prior experience. Training is hands-on and thorough, combining structured onboarding, real-time shadowing, live customer call exposure, and ongoing daily support. No one is left to figure things out on their own. Our leadership brings deep coaching experience from working with hundreds of insurance agencies nationwide, and the team benefits from proven sales systems, modern training platforms, and even AI-based practice tools to build confidence at a comfortable pace.

Growth here is real and uncapped. As the agency continues to expand into additional locations, opportunities grow alongside it - whether that means higher income, expanded responsibilities, or deeper mastery of your role. Ambition is encouraged, effort is rewarded, and growth is tailored to each individual’s goals.

We’re also deeply involved in the community, participating in local festivals, hosting office events, supporting teachers and schools, and showing up wherever our team wants to make an impact. Giving back is part of our culture, not an afterthought.

Team members enjoy meaningful benefits and incentives, including paid holidays, a paid birthday off, PTO that grows with tenure, flexible scheduling, a 4% 401k match, life insurance, anniversary bonuses, strong cash bonus programs, and creative rewards ranging from extra PTO to trips, experiences, and personalized gifts. We truly believe in working hard and celebrating wins together.

We’re looking for people with integrity, drive, grit, and a positive attitude - individuals who are coachable, accountable, growth-minded, and genuinely care about helping others. If you’re looking for a supportive, high-performing team where effort is recognized, growth is encouraged, and culture truly matters, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Danielle Waller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.