Customer Service Representative - State Farm Agent Team Member

McKade Batt - State Farm Agent; Layton (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

License reimbursement

Paid time off

Job summary

McKade Batt - State Farm Agent is seeking a Customer Relations Representative to join their team in Layton, Utah. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with agency staff to meet member needs.

Responsibilities include managing inquiries, updating records, supporting retention efforts, and cross-department coordination. A pathway for advancement exists within the agency, with a focus on service excellence and community engagement.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service is preferred.
• Attention to detail and ability to handle inquiries professionally.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

We opened our doors in October 2024. We have grown rapidly since and there has never been a better time to be part of a State Farm agency team. There will be numerous opportunities for growth and advancement in the near future as a State Farm agent team member.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with McKade Batt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.