Customer Relations Representative - State Farm Agent Team Member

Hanna Drane - State Farm Agent; Evans City (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

Hanna Drane - State Farm Agent in Evans City, Pennsylvania is looking for a Customer Relations Representative to enhance customer experiences and support agency growth. If you have strong communication skills and enjoy problem-solving in a dynamic environment, this role may be right for you.

You will be responsible for managing inquiries, maintaining customer records, and coordinating customer retention strategies, all while contributing to a collaborative team culture. Join us for a chance to grow your career with internal opportunities!

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened its doors in January 2025 and is off to an impressive start, already building a small, competitive team of two with plans to grow. I spent 10 years as a State Farm team member before opening this office, bringing a decade of experience, deep product knowledge, and a hands-on leadership style to the business.

Located in Butler County, we host and participate in several community events, staying connected to the people we serve. Team members benefit from on-site training and clear opportunities for advancement - making it an ideal environment for someone looking to build a long-term career.

Inside the office, our culture is fast-paced, energetic, and fun. We're a high-performing, goal-driven team that loves to celebrate wins and always strives to be at the top of our territory. The ideal candidate is competitive, self-motivated, and detail-oriented, with a proactive attitude and the ability to multitask without being micromanaged.

If you thrive in a supportive yet results-oriented environment and want to grow your skills in a high-energy office, this could be the perfect fit.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Hanna Drane - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.