Customer Service Representative - State Farm Agent Team Member

Tyler McClung - State Farm Agent; Edgewood (WA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Tyler McClung - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, manage inquiries, and support an insurance sales team. The role emphasizes accuracy, teamwork, and community service within a growing agency.

The position aligns with a service-oriented culture, offering benefits and opportunities for advancement while joining a team that values dedication and a proactive approach to customer care.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our Agency

I opened my State Farm agency in 2011, continuing a family tradition that goes back three generations. My dad has been a local State Farm Agent for over 40 years, and my brother and I are also part of the State Farm family. Before becoming an agent, I served in the Air Force, which helped shape my appreciation for teamwork, dedication, and serving others.

Giving back to the community is a big part of who I am. I serve as the board chair for our local school district and believe in finding ways to make a positive impact where we live and work.

My agency is made up of a team with a great mix of ages, personalities, and experiences. We're a group of go-getters who want to be the best we can be, both individually and together. We enjoy spending time together outside of work, whether that means team lunches, dinners, or simply celebrating our successes. We believe in pushing each other to grow while supporting one another along the way.

I also want my team to feel valued and supported. We offer health and dental insurance, PTO, paid holidays, and a longevity benefit that gives you additional time off as you grow with the agency.

I'm looking for someone with drive, determination, and a genuine desire to succeed. I want people who take pride in their work, celebrate the success of others, and are always looking for ways to improve. If you're motivated, team-oriented, and want to be part of a group that challenges each other to be better while having fun along the way, I'd love to meet you!

Role Description

As a Customer Service Representative with Tyler McClung - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.