Customer Service Representative - State Farm Agent Team Member

Marc Sisler - State Farm Agent; Lafayette (CO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Job summary

Marc Sisler - State Farm Agent is seeking a Customer Service Representative to join a local Colorado team. You will deliver exceptional service, explain insurance options, and help customers navigate policy details with a friendly, empathetic approach.

You will coordinate with agency staff, manage inquiries, and support the agency's growth while balancing a strong work-life environment.

Qualifications

• Strong communication and interpersonal skills are required.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I'm a proud Air Force veteran who has spent more than two decades in service and operations, and today I'm honored to serve my local community as a State Farm Agent here in Louisville, CO. Giving back is incredibly important to me—I'm actively involved with the Louisville Chamber of Commerce and previously served as President of Coal Creek Meals on Wheels. When I'm not working with customers, you'll usually find me enjoying Colorado's incredible outdoors with my family.

I offer a supportive work environment with a strong focus on work-life balance, along with benefits such as a 401(k) and health coverage. I'm looking for someone who's motivated, eager to grow, and ready to build a long-term future with my agency.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Marc Sisler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.