Customer Service Representative - State Farm Agent Team Member

Rene Hawkins - State Farm Agent; Gardena (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rene Hawkins - State Farm Agent in Gardena, CA is seeking a Customer Service Representative to deliver exceptional service and support the growth of the agency. You will handle inquiries, assist with policy changes, and help customers navigate claims while maintaining precise records.

The role emphasizes customer focus, attention to detail, and teamwork with the agency staff. Bilingual Spanish is a plus; there are opportunities for advancement and a development-focused environment.

Qualifications

• Excellent communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Customer service experience preferred to support clients.
• Bilingual Spanish preferred for broader community outreach.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Rene Hawkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.