Customer Service Representative - State Farm Agent Team Member

Maryjosephagency; Charleston (SC); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

$200 Stipend for Health Insurance

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Profit sharing

Job summary

Mary Joseph - State Farm Agent in Charleston, SC is looking for a Customer Service Representative - State Farm Agent Team Member. In this role, you will provide exceptional customer experiences, handle inquiries, and ensure accurate records while maintaining customer relationships. The role requires strong communication skills and attention to detail.

We seek a customer-focused, empathetic team member who is eager for growth within the company. The position offers a base pay of $20/hr with a salary range of $45-75K.

Qualifications

• Customer service experience preferred.
• Strong communication skills are crucial.
• Attention to detail required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Build relationships and recommend appropriate coverage options.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• $200 Stipend for Health Insurance
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Profit sharing

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Mary Joseph - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Base - $20/hr licensed. Range: $45-75K. No maximum.