Customer Service Representative - State Farm Agent Team Member

Davidstroman; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Job summary

A local insurance agency is seeking a Customer Service Representative to enhance customer experiences and resolve inquiries in Charlotte, NC. This role requires strong communication skills and attention to detail. Candidates should be customer-focused and motivated, with potential growth opportunities in a successful agency. Offering a competitive salary range of $45,000.00 - $70,000.00 annually, the position promises to develop your career in a supportive environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.
• Customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Charlotte, NC

Benefits

• 401(k) matching
• Opportunity for advancement
• Paid time off

Role Description

As a Customer Service Representative - State Farm Agent Team Member with David Stroman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates. Get to know our agency: Grow your career with a busy agency that has been doing business for over 25 years. The agency is one of the top State Farm agencies in the country with room to grow.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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