Customer Service Representative - State Farm Agent Team Member

Matthew Kendig - State Farm Agent; Kailua (HI); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Office Hours

Weekends Off

15 Office Holidays

Company parties

Paid time off

Training & development

Opportunity for advancement

Job summary

Matthew Kendig - State Farm Agent in Kailua, Hawaii, is seeking a Customer Service Representative to enhance customer experiences for our insurance agency. You will resolve customer inquiries and work with agency team members. This role requires a Hawaii Property & Casualty insurance license, and we provide training and support to obtain it.

The position starts in-office for 6 months, with potential for hybrid work afterward, following a set schedule. Internal growth opportunities await driven candidates who excel in sales and customer interaction.

Qualifications

• A current Hawaii Property & Casualty insurance license is required.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Office Hours
• Weekends Off
• 15 Office Holidays
• Company parties
• Paid time off
• Training & development
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Licensing Requirement:

A current Hawaii Property & Casualty insurance license is required for this position. If you’re not currently licensed, we will support you with up to two (2) weeks of paid structured training, including training materials, study guidance, and exam preparation support, to help you obtain your license. Successful completion of the licensing requirement within the first two (2) weeks of employment is required for continued employment.

Work Schedule:

This position is primarily in‑office for the first six (6) months. After that period, employees may be eligible to transition to a hybrid work schedule based on performance and business needs.

This role follows 9:00 AM–1:00 PM, Monday–Thursday, and 9:00 AM–12:00 PM on Friday. You will also have the opportunity to earn additional compensation by helping meet customer needs.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Flexible work from home options available.