Customer Service Representative - State Farm Agent Team Member

Sheilawandell; Johnson City (TN); On-site; USD 20,664 - 27,552; Part time

Job summary

State Farm agent team Ken and Sheila Wandell in Johnson City, TN is seeking a Part-Time Customer Service Representative to deliver exceptional customer experiences and support policyholders.

You will answer inquiries, assist with policy changes, process claims, and maintain accurate records while coordinating with other agency team members. A Property/Casualty license is required or must be able to obtain it.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain Property/Casualty License.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Part Time in Johnson City - TN - 37604

ROLE DESCRIPTION

As a Customer Service Representative with State Farm agents Ken and Sheila Wandell (Elizabethton/Johnson City), you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain Property/Casualty License.

Compensation $15.00 - $20.00 per hour

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