Customer Service Representative - State Farm Agent Team Member

Sheila Wandell; Johnson City (TN); Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Simple IRA w/matching

Health insurance

Paid time off

Bonus based on performance

Job summary

State Farm Agent Team Member in Johnson City, TN is seeking a Customer Service Representative to deliver exceptional customer experiences, handle inquiries, policy changes, and claims processing while coordinating with the local agency team.

The role is full-time and comes with benefits including health insurance, Simple IRA with matching, paid time off, and performance-based bonuses; prior customer service experience and the ability to obtain a Property/Casualty license are preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain Property/Casualty Insurance license.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Johnson City - TN - 37604

• Simple IRA w/matching
• Health insurance
• Paid time off
• Bonus based on performance

ROLE DESCRIPTION

IMMEDIATE OPENING. Looking for a new career? As a Customer Service Representative with State Farm agents Ken and Sheila Wandell (Elizabethton/Johnson City), you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain Property/Casualty Insurance license.

Compensation $34,000.00 - $50,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Johnson City - TN - 37604

Benefits

• Simple IRA w/matching
• Health insurance
• Paid time off
• Bonus based on performance

ROLE DESCRIPTION

IMMEDIATE OPENING. Looking for a new career? As a Customer Service Representative with State Farm agents Ken and Sheila Wandell (Elizabethton/Johnson City), you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain Property/Casualty Insurance license.

Compensation $34,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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