Customer Service Representative - State Farm Agent Team Member

Kathycares; Jacksonville (FL); On-site; USD 37,500 - 60,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Opportunity for advancement

Profit sharing

Signing bonus

Wellness resources

Job summary

A leading insurance agency in Jacksonville is seeking a Customer Service Representative to deliver exceptional customer experiences while supporting insurance operations. The ideal candidate should possess strong communication skills and attention to detail, with previous customer service experience preferred. This full-time position offers a competitive salary ranging from $37,500 to $60,000 annually, along with numerous growth opportunities within the agency.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Jacksonville - FL

Replies within 24 hours

• 401(k) matching
• Company parties
• Opportunity for advancement
• Profit sharing
• Signing bonus
• Wellness resources

ROLE DESCRIPTION

As a Customer care team member with Kathy Scott Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $37,500.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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