Customer Service Representative - State Farm Agent Team Member

Shannonsfinsurance; Saint Augustine (FL); On-site; USD 41,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Health benefits

Growth potential

Job summary

An independent insurance agency in St Augustine, FL is seeking a dedicated Customer Service Representative to enhance client experiences and provide exceptional service. The ideal candidate will possess strong communication skills, a proactive problem-solving attitude, and be committed to customer satisfaction. This full-time position offers a competitive salary, growth potential, and various benefits including paid time off, training, and performance bonuses.

Qualifications

• Ability to effectively relate to a customer and answer their questions.
• Proven skills in anticipating customer needs.
• Experience in customer service roles preferred.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt and accurate customer service.
• Educate customers about insurance options using a needs-based review process.
• Use communication skills to meet customer needs while promoting the business.

Skills

Dedicated to customer service

Excellent communication skills

Proactive in problem-solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in St Augustine - FL

Compensation $41,000.00 - $70,000.00 per year

• Bonus based on performance
• Paid time off
• Training & development
• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Health benefit
• Valuable career-building experience

ROLE DESCRIPTION

As a Customer Service Representative with Shannon Olson State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• Health benefits
• Training & development
• Hourly pay plus commission/bonus

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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