Customer Service Representative - State Farm Agent Team Member

Kathy Scott Insurance Agcy Inc; Jacksonville (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Opportunity for advancement

Profit sharing

Signing bonus

Wellness resources

Job summary

A leading insurance agency in Jacksonville, Florida is looking for a Customer care team member. This role entails generating exceptional customer experiences while resolving inquiries and coordinating with team members. Ideal candidates should have strong communication skills, attention to detail, and a background in customer service. The agency values growth opportunities for dedicated and driven individuals, enhancing their careers in a supportive environment with various benefits.

Qualifications

• Strong communication and interpersonal skills are crucial.
• Attention to detail and ability to manage multiple tasks effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching
• Company parties
• Opportunity for advancement
• Profit sharing
• Signing bonus
• Wellness resources

Role Description:

As a Customer care team member with Kathy Scott Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.