Customer Service Representative - State Farm Agent Team Member

Florence Harrison - State Farm Insurance Agent; Inglewood (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Opportunity for advancement

Job summary

Florence Harrison - State Farm Insurance Agent in Inglewood is seeking a Customer Service + Scheduling/Retention team member. You’ll be the friendly voice, handling policy service needs and light appointment setting.

This role offers a stable, people-centered career in insurance with growth potential. Enjoy competitive pay, bonus opportunities, paid time off, and mentoring from an experienced team.

Join a supportive agency culture focused on helping clients manage risks and realize their dreams.

Qualifications

• Strong customer service and communication skills are essential.
• Experience in retention follow-up and scheduling is a plus.
• Insurance or financial services experience is beneficial but not required.

Responsibilities

• Provide outstanding customer service via phone, email, and in person.
• Assist with light appointment setting and retention follow-up.
• Maintain accurate customer records and support agency goals.

Skills

Customer service

Communication

Retention follow-up

Teamwork

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service + Light Appointment Setting / Retention

Join a supportive, growth-oriented State Farm agency in Inglewood

Do you enjoy helping people, solving problems, and creating a great customer experience? We’re hiring a Customer Service-focused Agent Team Member to support our clients and help our agency grow through exceptional service and needs-based guidance.

This is a great role for someone who wants a stable, people-centered career in insurance with growth potential.

Why You’ll Love Working With Us

• Competitive salary (based on performance)
• Hourly pay + commission/bonus
• Signing bonus
• Paid time off (vacation + personal/sick days)
• Valuable training & mentorship (20 years of combined agency experience)
• Career growth / advancement within the agency
• Fun, fast-paced, motivated team environment

Position Overview

As a Customer Service + Scheduling / Retention team member, you’ll be the voice of our agency—supporting customers with policy service needs while also helping ensure they stay informed, engaged, and covered.

You will provide excellent service, assist customers with requests, and complete light appointment setting and retention follow-up (not hard selling).

You’ll partner with the Agent and team to ensure customers feel supported from start to finish.

What You’ll Do (Responsibilities)

• Customer Service (Primary)
  • Provide outstanding customer service via phone, email, and in-person interactions
  • Assist with policy servicing such as changes, payments support, documentation, renewals, and general inquiries
  • Listen to customer needs and communicate clearly, professionally, and respectfully
  • Maintain accurate customer records and follow agency processes
• Light Appointment Setting / Retention
  • Follow up with customers to ensure their needs are addressed and recommended next steps are scheduled
  • Support retention efforts by engaging customers proactively and helping prevent policy lapses/confusion
  • Schedule appointments and coordinate with the agent/team for customer meetings
  • Make sure customers understand next steps, required information, and timelines
• Team Support
  • Assist the agent/team to help meet agency goals while keeping customer experience first
  • Support lead management tasks (as directed) and ensure timely follow-through

What We’re Looking For (Requirements)

Required / Must-Have

• Property & Casualty (P&C) license must be currently active
• Life & Health license: must be able to obtain (or be in process)

Strongly Preferred

• Customer service experience (call center, retail, hospitality, support roles, etc.)
• Experience in insurance or financial services (not required, but helpful)
• Strong communication skills and a genuine people-first mindset

You’ll Stand Out If You Have

• Are empathetic, patient, and comfortable helping customers
• Listen well and communicate clearly (written and verbal)
• Are organized, reliable and consistent with daily tasks and follow-up
• Enjoy teamwork and learning in a fast-paced environment

Agency Culture / Mission

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We’re proud of our 20 years of combined insurance experience, and we mentor team members to build long-term careers.

Location: Inglewood