Customer Relations Representative - State Farm Agent Team Member

Nick Ainsworth - State Farm Agent; Castle Pines (CO); On-site; USD 52,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Opportunity for advancement

Health stipend

Job summary

Nick Ainsworth - State Farm Agent is seeking a driven individual to handle daily service for customer accounts and support sales growth in a professional Colorado office.

Role requires insurance experience, strong communication, multitasking, and a sales-oriented mindset. Includes base pay with uncapped commissions, and a benefits package with 401(k) matching and health stipend.

Qualifications

• Insurance industry experience preferred.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Sales-driven with a genuine desire to help people.

Responsibilities

• Handle daily service activity for customer accounts and support sales growth.
• Cross-sell appropriate products based on customer needs.
• Prospect within the agency’s book of business to identify opportunities.
• Assist with policy changes and underwriting needs.
• Support billing needs and account-related requests.
• Work toward personal production goals and contribute to team agency goals.

Skills

Strong communication skills

Customer-focused service

Ability to manage multiple tasks

Sales motivation

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Opportunity for advancement

About Us

We’re a professional, people-first insurance agency focused on helping individuals and families protect what matters most. We maintain a fun, casual, and competitive environment where performance and teamwork matters. We’re looking for a leader who loves winning, stays positive, and consistently does what it takes to deliver great customer service while helping grow the business.

Who You Are

You are a strong worker with a great attitude. You enjoy helping customers, you like achieving goals, and you’re motivated by measurable success. You’re coachable, dependable, and ready to take initiative—both for individual goals and the team’s goals. Current State Farm Team Members are encouraged to apply with consideration to their current agent. :) I love the in-person culture of our office and would need you within a commutable distance.

Preferred qualities

• Positive & Driven
• Strong work ethic and follow-through
• Competitive spirit (in a healthy, team-focused way)
• Enjoys learning and improving daily
• Experience in insurance is strongly preferred

License Requirement

All team members must be licensed in:

• Property
• Casualty
• Life
• Health

OR be able to obtain the required licensing. Must have or obtain P&C within two weeks of hire, and then L&H 2 weeks after that.

What You’ll Do

You’ll handle daily service activity for customer accounts and support sales growth. Key responsibilities include:

Sales & Growth

• Cross-sell appropriate products based on customer needs
• Prospect within the agency’s book of business to identify opportunities
• Help expand existing relationships through proactive outreach
• Pivot and recommend suitable coverage options to meet changing customer needs

Customer Account Service

• Perform daily service tasks for existing policyholders
• Assist with policy changes and underwriting needs
• Support billing needs and account-related requests
• Ensure customer requests are handled accurately and efficiently

Goal Achievement

• Work toward personal production goals
• Contribute to team agency goals
• Maintain a consistent, results-driven workflow

Requirements

• Insurance experience strongly preferred
• Strong communication skills and customer-focused service
• Ability to manage multiple tasks and prioritize effectively
• Comfort with phone/email outreach and follow-up
• Sales motivation with a genuine desire to help people
• Required licenses (or ability to obtain them)

Compensation & Benefits

• Base salary: dependent upon experience
• Commission: based on sales made, uncapped
• Fun, casual, competitive environment with room to grow
• Matching 401k
• Health Stipend
• PTO
• Flexible and Supportive

Must be within a daily commutable distance.