Customer Service Representative - State Farm Agent Team Member

Brandon Yim - State Farm Agent; Burlingame (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brandon Yim - State Farm Agent is seeking a Customer Service Representative to join a small, close-knit team in Burlingame. You will handle policy information, assist with changes, and help customers navigate claims with empathy and attention to detail.

This role emphasizes reliable, on-site presence and a proactive attitude. The team values work-life balance and offers training, advancement opportunities, and a friendly, supportive environment.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2020 and is a close-knit team of four focused on steady growth and strong customer relationships. I’m a second‑generation State Farm agent with a background in finance, bringing both industry knowledge and a business mindset into the agency.

I have one daughter with another on the way, and family is a big part of what drives how I lead and support my team.

For our team, we offer PTO, paid holidays, a Simple IRA, health benefits, a hiring bonus, and a strong focus on work-life balance.

Our office culture is laid‑back and supportive, with a focus on giving team members ownership without micromanaging. We’re looking for someone who is a self‑starter, reliable, and eager to learn - someone who shows up on time, takes initiative, and is committed to improving every day while contributing to a positive team environment.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brandon Yim - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.