Customer Service Representative - State Farm Agent Team Member

Patrickmurphyinsurance; Illinois; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Mokena, IL, is seeking a Customer Service Representative to provide excellent service to clients. Responsibilities include answering inquiries, assisting with policy changes, and processing claims. The ideal candidate should have solid communication skills, attention to detail, and previous customer service experience. A competitive salary of $40,000 to $50,000 per year is offered, along with significant growth opportunities.

Qualifications

• Previous customer service experience preferred.
• Ability to handle stressful situations calmly and professionally.

Responsibilities

• Answer client inquiries and provide policy information via phone, email, chat, or in-person.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of client interactions.

Skills

Excellent communication skills

Interpersonal skills

Detail-oriented

Problem-solving skills

Multitasking ability

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mokena, IL

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent service to our clients by addressing inquiries, resolving issues, and ensuring a positive experience.

We are focused on providing our clients with the best customer service that they will experience. We look forward to connecting with you if you are the customer-focused and empathetic team member we are seeking. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer client inquiries and provide policy information via phone, email, chat, or in-person.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of client interactions.

QUALIFICATIONS

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Ability to handle stressful situations calmly and professionally.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

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