Customer Service Representative - State Farm Agent Team Member

Nick Kosiek; Chicago, Northern (IL, KY); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Kosiek - State Farm Agent is seeking a Customer Service Representative to support clients and contribute to a friendly, customer-focused office in Chicago. You will handle policy inquiries, changes, and claims while delivering a high level of service.

The role is full-time, with opportunities for advancement, training, and a benefits package. Join a small team that values collaboration and community outreach.

Qualifications

• Clear communication and interpersonal abilities.
• Attention to detail and ability to multitask.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail oriented

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Chicago - IL

Replies within 24 hours

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2017 and is a small, dedicated team of two who focus on delivering an excellent customer experience every day. I started my journey as a college intern and later became an Agent Aspirant, which gave me a strong foundation and a clear vision for the kind of office I wanted to build.

I’m married, have two dogs, and enjoy running marathons. Staying active and disciplined outside of work helps shape the way I approach the business and support my team. I stay involved in the community as a member of the Rogers Park Business Alliance and serve as an SSA commissioner, working to maintain and improve the local area. Supporting the community is an important part of what we do.

For our team, we offer disability and life insurance, a health stipend, and a 401(k) plan to help support our team’s financial and personal well-being.

Our office culture is collaborative, trustworthy, and customer-focused. As a smaller team, we work closely together and take pride in being responsive, thorough, and supportive of one another. We’re looking for someone who treats their role like it’s their own business—someone who is dependable, detail-oriented, and committed to providing a great customer experience. If you’re looking for a supportive, team-oriented environment where your work truly matters, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Nick Kosiek - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $33,000.00 - $40,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none