Customer Service Representative - State Farm Agent Team Member

Billnelsonagency; Madison (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Wisconsin seeks a Customer Service Representative - State Farm Agent Team Member to enhance customer experiences and support the agency's growth. You will answer inquiries, assist with policy changes, process claims, and maintain records. Ideal candidates should have strong communication skills, be detail-oriented, and have previous customer service experience. This full-time role offers a competitive salary, benefits including health insurance, and opportunities for advancement.

Qualifications

• Previous customer service experience preferred.
• Ability to multitask while maintaining attention to detail.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in St Charles - IL

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

Our agency has been proudly serving the St. Charles, IL community since 1997. I’m a graduate of the University of Wisconsin Madison, and together with my incredible team of 6, we bring more than 85 years of combined insurance experience to the table.

Community involvement is a core part of who we are. We proudly support local nonprofits that provide shelter, food, and health care, including Northern Illinois Food Bank, Lazarus House, TriCity Family Services, and Random Acts Matter. We also actively support local schools and youth organizations.

We offer a Simple IRA and health benefits to our team and foster a collaborative, supportive culture where each person’s contributions matter.

If you’re looking for a workplace where you can grow, feel valued, and make an impact in your community, this could be the right fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Bill Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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