Customer Service Representative - State Farm Agent Team Member

Denisemote; Aurora (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Opportunities for advancement

Flexible schedule

Job summary

Denise Mote - State Farm Agent in Aurora, IL is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and coordinate with team members to meet community needs.

You will handle policy changes, claims processing, and maintain meticulous records, with growth opportunities within a supportive, multilingual environment. This full-time role offers progression potential and a community-focused culture.

Qualifications

• Communication and interpersonal skills essential for handling customer inquiries and building relationships.
• Detail-oriented with ability to multitask and maintain accurate records.
• Previous customer service experience helpful for understanding customer needs.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Aurora - IL

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I’ve been a State Farm Agent for 18 years and am proud to be a second-generation agent, continuing my father’s legacy of dedication and service. Our agency is home to a multi-lingual team that offers support in English, Spanish, Malayalam, and Polish, ensuring we can meet the needs of a wide range of customers.

I take great pride in helping my community thrive both in and out of the office, whether that’s through supporting local schools, service organizations, or sports clubs. Outside of work, I enjoy spending time with my husband and our two wonderful children, especially when we’re traveling and exploring new places together.

If you’re looking for a career where you can grow, connect, and be part of a team that truly makes a difference, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Denise Mote - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $45,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Aurora - IL

Responsive recruiter Replies within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I’ve been a State Farm Agent for 18 years and am proud to be a second-generation agent, continuing my father’s legacy of dedication and service. Our agency is home to a multi-lingual team that offers support in English, Spanish, Malayalam, and Polish, ensuring we can meet the needs of a wide range of customers.

I take great pride in helping my community thrive both in and out of the office, whether that’s through supporting local schools, service organizations, or sports clubs. Outside of work, I enjoy spending time with my husband and our two wonderful children, especially when we’re traveling and exploring new places together.

If you’re looking for a career where you can grow, connect, and be part of a team that truly makes a difference, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Denise Mote - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none