Customer Service Representative - State Farm Agent Team Member

michael clayton - State Farm Agent; Highland (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Michael Clayton - State Farm Agent in Highland, AR is seeking a friendly Customer Service Representative to deliver exceptional policy information, assist with changes, and guide customers through claims.

You will join a small, upbeat team focused on work-life balance, ongoing training, and growth opportunities, with incentives and a flexible schedule to support community needs.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.

Skills

Communication

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2023 and currently lead a growing team of two. Before becoming a State Farm agent, I spent several years as an Agent Aspirant and led a successful sales team. Outside of work, I'm married with an 11-year-old daughter and a mini Goldendoodle. I enjoy endurance sports, including marathons and gravel bike riding, and love taking on new challenges.

Giving back to the community is one of my greatest passions. Our agency actively supports the local women's shelter, county fairs, school sports, and yearbook programs, and we're proud to stay involved throughout the tri-county area.

Our agency offers licensing reimbursement, a strong commitment to work-life balance, team lunches, team bonding events, and fun performance incentives like amusement park tickets, weekend getaways, and other giveaways. We believe in celebrating success and creating a workplace where people enjoy coming to work.

Our culture is upbeat, collaborative, and focused on helping one another grow. We coach each other, celebrate wins together, and always look for opportunities to improve. I'm looking for someone who is positive, outgoing, team-oriented, and genuinely enjoys helping others. If you're ready to grow with a supportive and energetic team, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Michael Clayton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.