Customer Service Representative - State Farm Agent Team Member

Tyler Hood - State Farm Agent; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Gym membership

Open coffee tab

Team luncheons

Happy hours

Outings like Top Golf

Job summary

Tyler Hood - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences. The role involves answering inquiries, assisting with policy changes, and processing claims, all while maintaining accurate records.

The ideal candidate should have strong communication skills, attention to detail, and prior customer service experience. This position offers a supportive team environment, opportunities for growth, and various benefits including health insurance and flexible schedules.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in October 2016 and currently have a team of six. I got my start in the insurance world right out of college, working for another agent. Seeing how he built and grew his business inspired me to take the leap and build something of my own.

I’m a Georgia Southern graduate and a proud dad of three girls—five-year-old twins and a two-year-old. I also have a dog and live right here in the community we serve. When I’m not in the office, you’ll find me outdoors—running, camping, hunting, or fishing.

We like to keep things fun and rewarding for the team. Perks include a Snap Fitness gym membership and an open coffee tab at the shop next door. We also make promotions exciting with team luncheons, happy hours, and outings like Top Golf.

Our office culture is built around teamwork, energy, and enjoying what we do. If you’re looking to join a team that works hard, has fun, and supports each other, this could be the perfect fit.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Tyler Hood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.